These Terms and Conditions (“Terms”) govern your access to and use of services, platforms, and content provided by ResolveIT Limited (“ResolveIT”, “we”, “our”, or “us”).
By accessing our website, using our services, or engaging with our platforms, you agree to be bound by these Terms.
ResolveIT provides services including, but not limited to:
Managed IT services
Cloud solutions and hosting
Cybersecurity services
Backup and disaster recovery
IT consulting and support
AI-powered and automated solutions (including ResolveIT AI)
Specific services may be governed by separate agreements, proposals, or service contracts.
You agree to use our website and resources only for lawful purposes.
You must not:
Use the website in a way that may damage or disrupt services
Attempt unauthorized access to systems or data
Use content for unlawful, fraudulent, or harmful activities
All content provided is for informational purposes only.
While ResolveIT provides expert guidance and best-practice recommendations, all information, checklists, advisory content, and recommendations:
Are provided for general guidance
Do not guarantee specific outcomes
Must be implemented based on your organization’s requirements and risk tolerance
ResolveIT will use reasonable skill, care, and diligence in delivering services.
However:
We do not guarantee uninterrupted or error-free service
Service availability may depend on third-party providers
Clients are responsible for implementing recommendations unless otherwise agreed in writing
Our services may rely on third-party platforms and providers, including but not limited to:
Microsoft
Amazon Web Services (AWS)
CRM and communication platforms
ResolveIT is not responsible for:
Failures, outages, or disruptions caused by third-party providers
Changes, limitations, or discontinuation of third-party services
We process personal data in accordance with our Privacy Policy and the Jamaica Data Protection Act (JDPA).
Clients are responsible for:
Ensuring lawful data use within their organization
Obtaining necessary consents where applicable
To the fullest extent permitted by law:
ResolveIT shall not be liable for:
Any indirect, incidental, special, or consequential damages
Loss of data, loss of revenue, loss of profits, or business interruption
Cybersecurity incidents, data breaches, or system compromises beyond our reasonable control
Failures or disruptions caused by third-party service providers
ResolveIT’s total aggregate liability for any claim arising out of or related to the provision of services shall be strictly limited to the total fees paid by the client for the specific service giving rise to the claim within the preceding three (3) months.
Nothing in these Terms excludes liability for matters which cannot be excluded under applicable law.
While ResolveIT provides backup and disaster recovery solutions:
No backup system can guarantee zero risk of data loss
Clients are responsible for validating recovery requirements and objectives (RTO/RPO)
Regular testing and verification of backups is essential
ResolveIT shall not be liable for data loss or recovery failure where:
Backup systems are not properly tested
Client requirements are not clearly defined
External or uncontrollable factors impact recovery
While ResolveIT implements industry best practices, tools, and controls to enhance security, no system or environment can be guaranteed to be completely secure.
Cybersecurity risks continue to evolve, and threats may arise from factors beyond ResolveIT’s control, including but not limited to:
User actions (e.g., phishing, credential compromise)
Zero-day vulnerabilities
Third-party system breaches
External cyberattacks
Security is a shared responsibility between ResolveIT and the client.
Accordingly:
ResolveIT does not guarantee the prevention of all security incidents or breaches
Clients are responsible for adhering to recommended security practices and policies
Clients must ensure users follow appropriate security awareness, access controls, and security procedures
ResolveIT shall not be liable for losses, damages, or incidents resulting from cybersecurity events beyond its reasonable control.
ResolveIT may provide AI-powered or automated services, including chatbots, voice agents, and decision-support systems.
These services:
Are designed to assist and enhance operations
May not always produce accurate, complete, or up-to-date outputs
Should not be relied upon as the sole basis for critical decisions
Clients are responsible for reviewing and validating outputs where necessary.
All content, materials, systems, and intellectual property provided by ResolveIT remain the property of ResolveIT unless otherwise agreed in writing.
You may not:
Copy, reproduce, or distribute materials without permission
Use ResolveIT content for commercial purposes without authorization
Where applicable:
Fees will be outlined in proposals or agreements
Payments must be made in accordance with agreed terms
Late payments may result in suspension or termination of services
ResolveIT reserves the right to suspend or terminate services:
For breach of these Terms
For non-payment
Where required by law
Clients may terminate services in accordance with agreed contractual terms.
ResolveIT shall not be liable for failure or delay in performance due to events beyond its reasonable control, including:
Natural disasters
Cyber incidents
Power outages
Network failures
Acts of government
ResolveIT may update these Terms from time to time.
Continued use of our services constitutes acceptance of any updated Terms.
These Terms shall be governed by and interpreted in accordance with the laws of Jamaica.
For any questions regarding these Terms:
ResolveIT Limited
🌐 www.resolveit.com.jm
📧 [email protected]