ResolveIT Limited (“ResolveIT”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy outlines how we collect, use, store, process, and protect personal data in accordance with the Jamaica Data Protection Act (JDPA) and applicable best practices.
This policy applies to all interactions with ResolveIT, including our website, services, platforms, communications, and client engagements.
We may collect and process the following categories of personal data:
Full name
Email address
Phone number
Company name
Job title or role
Information submitted via forms, chat, email, or consultations
As a managed services and cloud solutions provider, we may process data necessary to deliver services, including:
System and user account information
Support requests and technical data
Backup and recovery data (where applicable)
Configuration and operational data
IP address
Browser type and version
Device and operating system
Usage data and interaction with our platforms
We process personal data for the following purposes:
To provide requested services, resources, and support
To manage and deliver managed IT, cloud, and cybersecurity services
To respond to enquiries and communications
To deliver relevant updates, insights, and service-related communications
To improve our systems, services, and user experience
To schedule consultations, demonstrations, and service engagements
To support AI-assisted services and automation that enhance service delivery
We only process personal data where we have a lawful basis, including your consent, contractual necessity, or legitimate business interests.
Where required, we rely on your consent to process personal data.
By submitting your information through our forms, platforms, or communications, you consent to the collection and use of your data for the purposes outlined in this policy.
You may withdraw your consent at any time by contacting us.
We do not sell or rent your personal data.
We may share and process your personal data with trusted third-party service providers (“data processors”) who support our business operations, including:
Cloud hosting and infrastructure providers (e.g., Microsoft Azure, Amazon Web Services, Google Cloud)
Customer relationship management (CRM) and communication platforms
Email delivery and marketing automation services
Accounting and business systems (e.g., Intuit)
Security and monitoring platforms
These providers may process or store data on our behalf in secure environments, including outside of Jamaica.
We ensure that all third-party processors:
Are contractually obligated to protect your data
Implement appropriate technical and organizational security measures
Only process data for specified and lawful purposes
We may also disclose personal data where required by law, regulation, or legal process.
Due to the nature of cloud and managed services, your personal data may be transferred to and processed in jurisdictions outside of Jamaica.
Where this occurs, ResolveIT ensures that:
Data is handled by reputable providers with recognized security standards
Appropriate contractual and technical safeguards are in place
Access is restricted to authorized personnel only
We take all reasonable steps to ensure your data remains protected in accordance with the Jamaica Data Protection Act.
ResolveIT implements appropriate technical and organizational measures to safeguard personal data against:
Unauthorized access
Loss, misuse, or alteration
Unauthorized disclosure
These measures include:
Secure cloud infrastructure
Access controls and authentication
Monitoring and logging
Encryption where appropriate
We retain personal data only for as long as necessary to:
Fulfill the purposes for which it was collected
Deliver services and meet contractual obligations
Comply with legal, regulatory, and operational requirements
When data is no longer required, it is securely deleted or anonymized.
You have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal obligations)
Object to or restrict processing
Withdraw consent at any time
To exercise your rights, please contact us using the details below.
Our website and platforms may use cookies or similar technologies to:
Enhance user experience
Analyze performance and usage
Improve our services
You may control cookie settings through your browser.
Our website, communications, or platforms may contain links to third-party websites. ResolveIT is not responsible for the privacy practices or content of those external sites.
For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:
ResolveIT Limited
🌐 www.resolveit.com.jm
📧 [email protected]
ResolveIT may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data practices.
The latest version will always be available on our website.