In 2025, we strengthened key partnerships, expanded our thought leadership, and delivered innovative, client-driven technology solutions. Explore the highlights that defined our year and how they help position your business for success in 2026.

ResolveIT achieved three Microsoft Solutions Partner designations, unlocking even deeper value and support for your business.

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We’re proud to share that ResolveIT has officially earned three Microsoft Solutions Partner designations:

• Solutions Partner for Modern Work

• Solutions Partner for Data & AI (Azure)

• Solutions Partner for Infrastructure (Azure)

This achievement makes ResolveIT the only Jamaican-owned ICT solutions provider currently holding all three designations an important milestone not just for us, but for the local technology ecosystem.

What does this mean for our clients?
These designations are awarded only to partners who demonstrate deep technical expertise, proven customer success, and the ability to deliver secure, scalable, and modern solutions. For you, this translates to:

✔ Higher-level expertise in Microsoft 365, Azure infrastructure, and data-driven solutions

✔ Best-practice implementations backed by Microsoft standards

✔ More secure, reliable, and future-ready systems for your business

✔ Direct access to advanced Microsoft solutions designed to support growth and productivity

Above all, this recognition reflects the trust our clients place in us and the strength of our team to deliver technology solutions that truly make a difference.

Thank you for being part of the ResolveIT journey, we’re excited about what this means for your business moving forward!

Learn more about our Microsoft 365 solutions

Jamaica Expo 2025

ResolveIT was proud to participate in Jamaica Expo 2025, an exceptional platform to showcase our technology solutions, connect with industry leaders, and engage with businesses exploring digital transformation across Jamaica.

Over five days, visitors to our booth experienced interactive demonstrations and meaningful conversations focused on ICT innovation, cybersecurity, and managed services. The event provided valuable opportunities to strengthen relationships, share ideas, and explore new areas for collaboration.

Beyond the booth activities, the Expo also sparked important discussions around ResolveIT’s readiness to support regional and international markets. These conversations explored how our solutions, processes, and expertise are positioned to scale beyond Jamaica, reinforcing our capability to serve clients across the wider Caribbean and export-ready markets.

We thank everyone who stopped by to connect with our team, and we look forward to continuing these discussions and supporting organizations with secure, resilient, and forward-thinking technology solutions.

ResolveIT on CBX: Let’s Talk IT

ResolveIT has launched Let’s Talk IT, a new podcast series focused on technology, cybersecurity, and digital transformation. Drawing on over 21 years of ICT experience, the series is designed to help businesses and individuals navigate today’s evolving IT landscape with confidence.

A featured episode, “The Future of Cloud Computing: Innovations and Opportunities,” explored hybrid cloud strategies, AI integration, cybersecurity, and next-generation connectivity key trends shaping modern organizations.

Recorded at the CBX Studio and airing weekly, Let’s Talk IT supports ResolveIT’s Strategic Goal 2025 by strengthening thought leadership, brand awareness, and market confidence, while positioning ResolveIT as a trusted digital transformation partner.

Listen to the latest Let’s Talk IT episode

Workshop Activate 2025: Building Team Strength and Strategy

In April, ResolveIT hosted Workshop Activate 2025, our first-ever outdoor team workshop, held at the historic Devon House.

The day brought staff together for a unique blend of collaboration, strategic thinking, and team building, reinforcing the values that drive our work every day. Through interactive challenges focused on planning, problem-solving, and decision-making, teams strengthened synergy while having fun in an energizing environment.

Workshop Activate reflected ResolveIT’s continued commitment to cultivating a strong internal culture, empowering our people, and building the teamwork that supports excellence in service delivery.

ResolveIT Celebrates 21 Years of Growth and Team Spirit

In August, the ResolveIT team proudly marked a major milestone, 21 years of innovation, service, and impact across the Caribbean.

To celebrate, our team came together for a special anniversary experience at Yaaman Adventure Park in Ocho Rios. The day reflected what has always powered ResolveIT’s journey: strong relationships, shared purpose, and an incredible team committed to excellence.

As we celebrate more than two decades of progress, we remain grateful to our clients, partners, and staff who have been part of this story, and we look forward to the next chapter of growth and transformation.

ResolveIT CRM Plus: Empowering the Next Era of Digital Transformation

ResolveIT Limited reflects on a year defined not by rapid expansion, but by strategic rebuilding. It has been a period of recalibration, strengthening our teams, refining our operations, and laying the foundation for a stronger growth phase in 2026.

This preparation is already taking shape through ResolveIT CRM Plus, our new digital platform designed to unify sales, marketing, and customer relationship management into a single, integrated system.

In a recent interview with CBX News at the PSOJ Hall of Fame for 2025, our CEO, Almando Cox, shared that digitalisation is no longer optional. Organizations must be able to engage across every channel: email, social media, websites, chatbots, WhatsApp, and more—all connected through one platform, with automation and insight at the core.

ResolveIT CRM Plus represents this next step, helping businesses and associations streamline operations, improve engagement, and unlock new levels of efficiency through connected, modern digital workflows.

The transformation has already begun, and as we move into 2026, ResolveIT remains committed to supporting organizations across Jamaica and the region in leveraging digital tools for sustainable growth and long-term success.

Modern engagement. Unified systems. Stronger organizations.

ResolveIT Wins Microsoft Copilot Sales Pitch Competition

ResolveIT is proud to share that our Sales & Business Development Officer, Tajaneé Bailey, secured 1st place in the Your Winning Copilot Sales Pitch competition, hosted by Ingram Micro and featuring participants from across the Caribbean.

Tajaneé’s presentation impressed judges from Microsoft and Ingram Micro for its creativity, clarity, and strong commercial impact demonstrating the power of Microsoft 365 Copilot and translating advanced AI capabilities into clear business value and ROI.

“Your presentation was clear, well-structured, and perfectly aligned with the case objectives. You effectively highlighted how Copilot stands out from other AI solutions, translating technical ideas into a simple and commercial message with strong ROI insight.

The use of a Copilot agent was creative and engaging, and your closing left a confident and persuasive impression...”

Competition Judges

This achievement reflects ResolveIT’s continued commitment to helping organizations across the region adopt innovative Microsoft solutions that drive productivity and transformation.

Learn more about our Microsoft Copilot

Resilient by Design: Cybersecurity & Recovery with Microsoft Cloud

ResolveIT, in collaboration with Intcomex Cloud recently hosted the “Resilient by Design: Cybersecurity + Recovery with Microsoft Cloud” workshop, a three-hour interactive session focused on building resilient, secure, and agile organizations.

Participants explored Microsoft’s Zero Trust approach, the Microsoft 365 security stack, and Azure security and rapid recovery strategies, gaining practical insights on cybersecurity trends, incident response, and business continuity planning. The hands-on exercise, Your Resilience Blueprint, allowed attendees to map out strategies using Microsoft tools, identify gaps, and prioritize actionable steps for their organizations.

By the end of the session, attendees left with a clear understanding of how Microsoft Cloud solutions strengthen security and operational resilience, actionable steps for rapid recovery, and confidence in leveraging AI-powered insights for strategic decision-making. The workshop concluded with networking opportunities, enabling peer exchange and knowledge sharing among professionals.

Thank you for staying connected with ResolveIT. We’re proud to celebrate our milestones, share valuable insights, and continue supporting you with innovative solutions that empower your business. In 2026, we remain committed to helping your organization achieve greater resilience, productivity, and strategic growth through technology. Stay tuned for more updates, events, and opportunities to learn, grow, and succeed with us in the months ahead.